Art Haven 2.0: 2023 Staff Updates

[Aiko]

ART HAVEN 2.0: NEW STAFF POSITIONS AND ORGANIZATIONAL CHART

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Hello Haveners! 

 

As previously announced, the Art Haven Leadership Team has been hard at work preparing for what we're calling, Art Haven 2.0! During this time, we conducted an evaluation and review of our staff team and positions. As a result, we have changed how the staff team is organized, added new management positions, removed irrelevant positions, and edited the existing staff positions to include more relevant and updated responsibilities and tasks. In addition, we have decided to limit the amount of private information that can be accessed at certain positions and levels of authority to better protect member privacy per concerns brought to our attention within the past year. While your information has always been protected and secured throughout Art Haven's establishment, we understand possible concerns from our users and have elected to further limit and restrict access to personally identifying information in order to provide an additional layer of security and peace of mind. 

 

What's New?: 

• New staff colors
• Updated staff descriptions and responsibilities
• New positions including the Moderation Team Lead, Events Team Lead, Social Media Team Lead, Support Moderator, Graphics Specialist, and Discord Moderator
• Removed separated moderator positions (Forum Moderators and Community Staff)
• Established a clear organizational chart and chain of command

 

Our new organizational chart is as follows:
 

 

For a breakdown of each position, its responsibilities, and our chain of command, please see below:

Positions:

• Coordinator: CEO + CEO/COO of site and business.
  • Responsible for: Overall management of both the site and business including but not limited to commerce (Art Haven Store, billing, and payments), staff management and training, website planning and development, etc. COO provides technical support, handles bug reports, and manages software, applications, and plugins. Oversees all aspects of Art Haven.
  • Manages -> All staff
• Administrator: Part of Administrative Leadership team. Senior level executive.
  • Responsible for: Assists Coordinators with staff training, leadership decisions, and overall management of both the site and business including but not limited to commerce, website planning and development, additional technical support, and overseeing all staff levels.
  • Reports to -> Coordinators
  • Manages -> All staff below the administrative level
• Executive Assistant: Assistant to Administrative Leadership Team
  • Responsible for: Provides assistance to Administrative Team such as writing announcements, Wiki Guides, guidelines, and other pages. Assists with various other "housekeeping" tasks such as reviewing submitted bug reports and website suggestions.
  • Reports to -> Coordinators, Administrator
  • Manages -> None
• Moderation Team Lead (New!): Helps manage the moderating staff team.
  • Responsible for: Helps keep the moderating team on task while assisting with any minor staff training issues. Will help oversee productivity and efficiency of moderating team. Will complete the same tasks as the Moderators. Communicates with Events Team Lead and Social Media Team Lead to ensure information is shared between teams.
  • Reports to -> Coordinators, Administrator
  • Manages -> Moderators
• Events Team Lead (New!): Helps manage the events staff team.
  • Responsible for: Helps keep the events team on task while assisting with any minor staff training issues. Will help oversee entire Events schedule, event ideas, and event related discussions. Ensures both efficiency and productivity of their team. Assigns event related tasks to members of the events team while providing assistance as needed when tasks are incomplete. Will complete own event tasks as well. Works with the Social Media Team Lead to help plan and advertise site and server related events. Is not responsible for Discord only events. Communicates with Moderation Team Lead and Social Media Team Lead to ensure information is shared between teams.
  • Reports to -> Coordinators, Administrator
  • Manages -> Events Team
• Social Media Team Lead (New!): Helps manage the social media team and discord moderation team.
  • Responsible for: Helps keep the social media team on task while assisting with any minor staff training issues. Will help oversee Social Media posts and posting schedule. Assists Administrative Team with managing the Art Haven Official Discord Server. Ensures Discord Moderators are participating in the server, following server rules, and remaining unbiased as they manage the server. Works with the Events Team Lead to help plan site and server related events as well as event advertisement. Is responsible for Discord only events. Works with the Moderation Team Lead and Events Team Lead to ensure information is shared between teams.
  • Reports to -> Coordinators, Administrator
  • Manages -> Social Media Team, Discord Moderators
• Moderator: Helps moderate the site.
  • Responsible for: Moderating all sections of the site including the gallery, communities, forums, and off-topic sections. 
  • Reports to -> Moderation Team Lead (Primary), Coordinators, Administrator
  • Manages -> None.
• Support Moderator (New!): Helps respond to support related inquiries and tickets. 
  • Responsible for: Helps manage the Help & Feedback sections and answers user submitted questions and support tickets.
  • Reports to -> Moderation Team Lead & Administrator (Primary), Coordinators (Secondary)
  • Manages -> None.
• Events Team: Helps plan website events.
  • Responsible for: Brainstorming, discussing, and planning website events. Will help manage ongoing events and create necessary graphics/materials events require. Will work with the Social Media Team to plan website and server related events. Is not responsible for Discord only events.
  • Reports to -> Events Team Lead (Primary), Administrator (Secondary)
  • Manages -> None.
• Social Media Team: Posts advertisements and various other engagement related social media posts. Helps manage the Discord Server by planning discord only events and server organization.
  • Responsible for: Brainstorming, discussing, and planning advertisements and various other engagement related social media posts. Helps manage the Discord server by planning discord only events, challenges, and other competitions. Will assist with organizing the server and channel management. Will work with the events team to plan website and server related events as well as event advertisement.
  • Reports to -> Social Media Team Lead (Primary), Coordinators, Administrator
  • Manages -> None
• Graphics Specialist (New!): Helps create and manage graphic designs and related marketing materials.
  • Responsible for: This role will be dedicated to the development of graphics around the site, Discord server, and events. Will eventually assist with other graphic needs related to merchandise and marketing as needed.
  • Reports to -> Coordinators, Administrator
  • Manages -> None.
• Discord Moderator (New!): Helps moderate the Discord Server.
  • Responsible for: Moderating the Discord server and its channels/forums. Must remain unbiased during moderation and ensure that all discord rules are being followed.
  • Reports to -> Social Media Team Lead (Primary), Coordinators, Administrator
  • Manages -> None.

Chain of Command:

Moderator, Social Media Team, Events Team, Discord Moderator -> Associated Team Lead -> Administrator -> Coordinator

 

What's Next?:

We will be opening staff applications for the Moderator, Support Moderator, Events Team, and Discord Moderator positions. An additional announcement will be posted shortly to officially open applications and provide information about the application, number of open positions, and what we're looking for in potential applicants! 

[Aiko]

Open Applications Announcement: