Bedlam

I’m super pissed off now. 

It’s been 2 weeks and they haven’t even run the diagnostic on my laptop.

I called today and I asked for the status of it (because WTF 2 WEEKS??) and the man is like “oh we don’t have you on record”. He answered me so quick like he didn’t even look. And then he says he needs to call the technician and he’ll call me back. 20 minutes go by and I’m like eff this so I call and mention that like I called a week before and a lady told me that they hadn’t done the diagnostic yet but I was on file? So then he said he was trying to get ahold of the technitian but he was busy until 4pm. At 4 I didn’t get a call back either. I’m really TRYING to be patient but so many red flags are going up. My laptop is literally a $400 piece of trash but I am poor so it’s not like they are making bank off of me?  FOR THE LOVE OF GOD WHY IS DEALING WITH COMPUTER PEOPLE ALWAYS SO TERRIBEL FOR ME. CAN’T I JUST HAVE ONE SMOOTH TRANSACTION WHERE THEY DON’T CHARGE ME $100 RANDOMLY EXTRA.